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Best-of-Sirius was available on US accounts for an additional monthly fee. Channel quality was in one of two flavors, stereo music channels at 39 kbit/s and mono talk channels at 16 kbit/s using proprietary compression.
Many subscribers have complained about the low quality of satellite radio sound.
Monthly packages started at US.99/month but after adding multiple sports channels (which was mandatory to have at that time) the monthly subscription changed to US.49/month (changed since 2011 from US.95/month) with add-on "family" radios at US.99/month.
XM Satellite Radio (XM) was one of the three satellite radio (SDARS) and online radio services in the United States and Canada, operated by Sirius XM Holdings.
It provided pay-for-service radio, analogous to cable television.
In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation and subscription renewals and cancellations.
The company informed shareholders of the probe shortly thereafter.